Business Health

How healthy is the organization you work for? Is the health of a business really measured by the bottom line, number of sales quotas met, or amount of new customers? I would venture to say that many CEOs feel that these are some of the main ingredients for strong business health. Albeit true, I would also argue that the true health of a business is based upon the morale and communication of and between employees.

All too often, organizations appear to be healthy and thriving, only to be reeling from turmoil within. How well we take care of our employees and team members is the key truth behind a successful business. How important is it to make sure that your front-line personnel are happy and believe in the vision? Very important! After all, it is the job of the CEO to create the vision for the organization, and the managers carry out the mission to move toward the vision. If your front-line employees are not happy, none of this matters.

Think about the number of transactions delayed or even lost because the first person a potential customer interacts with is not happy and doesn’t believe they are important. It is vital that all personnel within an organization believe in the vision. How is this accomplished? By empowering each employee with responsibility. I know what you’re thinking; there is that “empowering” word again. Ask yourself one question: no matter who answers the phone, can they provide a positive projection of your organization? If you can answer yes, then the health of your business is more than likely, strong. By providing our employees with the tools, knowledge, and confidence they need to make a decision or where to look to find the right answers, we empower them. When they wake each morning they know that they make a difference each and every day. Your business will thrive and your bottom line will grow.

So, how healthy is your business...really?

More to follow…

Josh Brody is the President and CEO of Corporate Guidance Solutions, a consulting firm specializing in helping organizations and individuals realize their potential and enhance their performance