Keep your finger on the pulse...

I worked for a CEO in the past that was invisible. The only time he was visible was when he would arrive in the morning and leave in the evening. He was a very hard worker, but had no concept of what was happening around him.

As I think back, my thoughts are filled with sadness for him. How he must have thought everything as running smoothly, and all of his people were happy. The fact of the matter is that he had no idea what was happening. I know what you're thinking, "what about his managers?" Well, they were trying everything they could to do their jobs and keep the people happy. You see, when employees feel that there is an ivory tower syndrome going on, they lose focus. I would often hear coworkers saying, "he doesn't even know we're here." And, "he doesn't care whether we are here or not." Before he knew it, the turn-over ratio had doubled and his best, most talented people were leaving.

They weren’t leaving because they felt micromanaged; on the contrary, they felt unwanted. People need to feel wanted. Many studies have proven that people demonstate proclivity to work better when they are wanted and appreciated. Unfortunately for this leader, he had no idea of what it really took to run an organization…from a personnel standpoint. Afterall, people are what make-up an organization!

What could he have done to ensure his employees knew that he cared? Easy enough; walk around and be seen. The mere ability of great leaders to be seen is powerful. A 10 minute walk around an organization can reap millions of dollars, increase motivation and morale, or even build confidence within the workforce.

So, the next time you are in a board meeting and you hear something you did not know or can’t believe, remember…a 10 minute walk can solve many problems. Sure, you will hear stories you don't need to, and get asked questions that should be fielded by someone else. But the message will be sent to your people. the message that you care enough to walk around one a week and see who works in your orgainzation and what they do for you.

I think you will be amazed at the outcome.

More to follow…

Josh Brody is the President and CEO of Corporate Guidance Solutions, a consulting firm specializing in helping organizations and individuals realize their potential and enhance their performance.